Shipping & Returns
Last Updated: September 2026
At OREVYA, we want your order to reach you as quickly and safely as possible. If you're not satisfied with your purchase, our return process is designed to be simple and straightforward.
SHIPPING
Free Shipping
Good news! We offer free shipping on all U.S. orders, with no minimum purchase required.
Processing Time
Orders are typically processed within 24–48 hours.
Once your order has shipped, you will receive a confirmation email with your tracking information.
Estimated Delivery Time
Estimated delivery is typically 5–7 business days after your order has been shipped.
Delivery times are estimates and may vary due to carrier delays, holidays, weather conditions, high-volume periods, or other circumstances outside our reasonable control.
Order Tracking
Once your order has shipped, you will receive an email containing your tracking information.
You can use the tracking link provided in the email to follow your shipment.
If you haven't received your shipping confirmation email, please check your spam or junk folder before contacting us at support@orevya.co.
Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
OREVYA is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.
If you need to change your shipping address after placing an order, contact us as soon as possible at support@orevya.co.
We will do our best to update the address if your order has not yet been processed or shipped. Once an order has been shipped, we may not be able to make changes.
Lost or Damaged Packages
If your package arrives damaged, or you believe it has been lost in transit, please contact us at support@orevya.cowith your order number and a description of the issue.
For damaged packages, please include photos of the package and affected products whenever possible.
We will review the situation and work with you to provide an appropriate solution, which may include a replacement or refund.
RETURNS & REFUNDS
Our 30-Day Money-Back Guarantee
We want you to feel confident trying OREVYA. That's why we offer a 30-Day Money-Back Guarantee.
You have 30 days from the date your order is delivered to request a refund.
If you're not satisfied with your purchase, simply contact our customer support team within the 30-day period.
Return Eligibility
To request a return or refund:
Your request must be submitted within 30 days of receiving your order.
Your product must have been purchased directly from our official website, orevya.co.
Gift cards are non-refundable.
Additional terms may apply as described in our Refund Policy.
How to Request a Return or Refund
Step 1: Contact our customer support team at support@orevya.co with your order number and the reason for your request.
Step 2: Our team will respond within 24–48 hours and provide return instructions if a return is required.
Step 3: Once your refund request has been approved, your refund will be issued to your original payment method.
Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.
Return Shipping Costs
If we require you to return the product, return shipping costs are your responsibility unless the product arrived damaged, defective, or we made an error with your order.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us as soon as possible at support@orevya.co and include photos of the affected product.
Depending on the circumstances, we will provide a replacement or issue a full refund. If a return is required because the product was damaged, defective, or incorrect, applicable return shipping costs will be covered by us.
Exchanges
We do not currently offer direct exchanges.
If you would like a different product, please request a refund for your original purchase and place a new order.
Late or Missing Refunds
If you haven't received your refund yet, first check your bank account.
Then contact your bank or credit card provider, as it may take several business days for a processed refund to appear.
If you've completed these steps and still haven't received your refund, please contact us at support@orevya.co.
FREQUENTLY ASKED QUESTIONS
Can I change my order after placing it?
Contact us as soon as possible at support@orevya.co. If your order has not yet been processed or shipped, we'll do our best to make the requested change.
My tracking says “Delivered,” but I haven't received my package. What should I do?
First, check around your delivery location and with household members or neighbors who may have accepted the package. You may also want to check any delivery details provided by the carrier.
If you still can't locate your package, contact us and we'll help you review the situation.
How long do I have to request a return or refund?
You have 30 days from the date your order is delivered to submit a request under our 30-Day Money-Back Guarantee.
Do I have to return the product to receive a refund?
Not necessarily. This depends on the circumstances of your request. Contact our support team and we'll let you know if a return is required.
How long does a refund take?
Once your refund has been approved and processed, please allow approximately 5–10 business days for it to appear on your original payment method. Processing times may vary depending on your bank or payment provider.
Contact Us
If you have any questions about shipping, returns, or refunds, please contact us:
Email: support@orevya.co
Response Time: 24–48 hours
Thank you for choosing OREVYA.